CloudPixel Games Limited - Terms of Service

Effective Date: June 25, 2024

Last Updated: June 25, 2025

These Terms of Service ("Terms") are a legally binding agreement between you and CloudPixel Games Limited, a company based in Hong Kong ("CloudPixel Games," "CloudPixel," "we," "us," or "our"). We develop and publish casual puzzle mobile games for players worldwide, with primary markets in Europe and the United States. These Terms govern your access to and use of our mobile games, applications, websites, customer-support channels, community features, and any related products or services that link to these Terms (collectively, the "Services").

Please read these Terms and our Privacy Policy carefully. By downloading, installing, accessing, creating an account for, or using any Service, or by selecting a button that indicates acceptance, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not access or use the Services.

Important: Sections 15 through 18 include warranty disclaimers, limits on liability, indemnification obligations, and rules about governing law and disputes. These provisions affect your legal rights. Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded or waived.

1. Eligibility and Authority

You may use the Services only if you can lawfully enter into these Terms and are not barred from using the Services under the laws that apply to you. If you use the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity, and "you" includes that entity.

1.1 Children and Teenagers

Unless a particular Service expressly states otherwise, children under 13 may not create an account, use social or communication features, make purchases, or provide personal data through the Services without verifiable authorization from a parent or legal guardian. Where local law requires a higher minimum age, that higher age applies. A Service may be unavailable to children even with parental authorization where required by its design, platform rules, or applicable law.

If you are under the age of legal majority where you live, your parent or legal guardian must review and agree to these Terms before you use the Services. By permitting a minor to use a Service, the parent or guardian agrees to supervise the minor's use, use available parental controls where appropriate, ensure compliance with these Terms, and accept responsibility for activity and purchases made by the minor to the extent permitted by law.

An age rating shown by an app store describes content suitability and does not replace the eligibility and parental-authorization requirements in these Terms.

2. Contract Formation and Changes to These Terms

These Terms become effective between you and us when you first accept them or first access or use a Service, whichever occurs earlier. They replace prior agreements or understandings between you and us concerning the same subject matter, except for any additional terms that expressly apply to a particular Service, event, promotion, platform, or feature.

We may update these Terms to reflect changes to the Services, our business, or applicable law. We will post the revised Terms and update the "Last Updated" date. For material changes, we will provide additional notice where required, such as an in-game notice, website notice, or request for renewed acceptance. Unless otherwise stated, revised Terms apply from the stated effective date. If you do not agree to a revision, you must stop using the Services.

3. The Services and Your Account

The Services primarily include casual puzzle games and may include free-to-play access, optional paid content, advertisements, gameplay events, challenges, contests, messaging or team features, customer support, and other functionality. Features and availability may vary by game, platform, device, region, age, or account status.

We may allow you to use a guest profile, a CloudPixel account, or a third-party platform account. You must provide accurate information, keep login credentials confidential, and promptly notify us if you suspect unauthorized use. You are responsible for activity through your account to the extent permitted by law.

Accounts, player IDs, saved progress, and access rights are personal to you. You may not sell, rent, trade, gift, sublicense, transfer, or allow another person to use your account or any associated progress or entitlement. We may refuse a username or require it to be changed if it is misleading, offensive, infringes another person's rights, or violates these Terms.

You are responsible for maintaining a compatible device, operating system, internet connection, and any carrier or data charges required to use the Services.

4. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal data and describes your privacy choices. The Privacy Policy is incorporated into these Terms by reference. Where consent is legally required for a particular processing activity, we will request it separately.

5. Limited License and Ownership

Subject to your continued compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to download, install, access, and use the Services solely for your own lawful, non-commercial entertainment.

The Services and all associated rights, title, and interests are owned by or licensed to CloudPixel Games. This includes game software, source and object code, titles, characters, stories, dialogue, artwork, graphics, animation, music, sound, audiovisual material, gameplay mechanics, levels, maps, designs, databases, text, websites, logos, trademarks, service marks, trade names, domain names, Virtual Items, and all selections, arrangements, updates, and derivative works of those materials ("CloudPixel Content").

Except for the limited license expressly granted above, these Terms do not transfer any ownership or intellectual-property right to you. All rights not expressly granted are reserved by CloudPixel Games and its licensors. You may not use CloudPixel Content outside the Services without our prior written permission.

6. Rules of Conduct and Prohibited Uses

You agree that you will not, directly or indirectly:

Unlawful or harmful use. Use the Services in violation of law, court order, these Terms, another applicable policy, or another person's privacy, publicity, intellectual-property, contractual, or other rights.

Abuse and unsafe conduct. Harass, threaten, stalk, bully, defame, exploit, impersonate, or harm another person; post hateful, discriminatory, sexually explicit, violent, fraudulent, or otherwise unlawful or seriously offensive content; or use chat, teams, or community features for illegal communications.

Cheating and manipulation. Create, use, distribute, promote, or support cheats, exploits, bots, automation, scripts, macros, unauthorized mods, emulators used to gain an unfair advantage, or other software or methods that alter the Services or interfere with fair play, matchmaking, events, rankings, purchases, or another user's experience.

Technical interference. Attack, disrupt, overload, damage, disable, or impair the Services or any connected system; transmit malware; bypass access controls; probe or test vulnerabilities without written authorization; intercept or emulate protocols; or obtain unauthorized access to an account, server, network, or data.

Reverse engineering and extraction. Copy, reproduce, translate, modify, adapt, distribute, publicly display, publicly perform, reverse engineer, decompile, disassemble, derive source code from, scrape, data-mine, or create derivative works from any part of the Services, except to the limited extent that applicable law expressly permits such activity despite this restriction.

Commercial misuse. Use the Services, accounts, Virtual Items, or CloudPixel Content for commercial purposes; advertise or solicit without permission; operate an unauthorized marketplace, hosting, matchmaking, boosting, or account service; or transfer game access or content for real-world value.

Misuse of information or support. Collect another user's personal data without lawful authorization; misuse support or reporting systems; make knowingly false reports; conceal your identity to evade enforcement; or encourage, assist, or attempt any prohibited conduct.

We may use technical and human measures to detect and investigate violations. We may take proportionate enforcement action, including warnings, removal of content or progress, reversal of illegitimate transactions or rewards, temporary restrictions, suspension, or termination.

7. User Content and Community Features

"User Content" means text, messages, usernames, profile images, files, images, feedback, contest entries, and other material that you submit, upload, create, publish, or transmit through the Services. You retain ownership of rights you lawfully hold in your User Content.

You represent that you have all rights and permissions required to provide your User Content and that it does not violate these Terms or any law or third-party right. You are responsible for your User Content and your interactions with other users.

By providing User Content, you grant CloudPixel Games a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, adapt, modify, translate, publish, distribute, communicate, display, perform, and otherwise use that User Content only to operate, provide, promote, secure, and improve the Services and related CloudPixel offerings. This license lasts for as long as reasonably necessary for those purposes, subject to applicable law and our Privacy Policy. For content made public, the license also allows us to make it available to other users as directed by the relevant feature.

To the extent permitted by law, you waive and agree not to assert moral rights in User Content against uses authorized by the preceding license. If local law does not allow a waiver, you agree not to exercise those rights in a way that unreasonably interferes with the authorized operation of the Services.

We are not obligated to monitor all User Content, but we may review, restrict, refuse, remove, preserve, or disclose it where reasonably necessary to operate the Services, enforce these Terms, protect users or others, or comply with law. Removal from active display may not immediately remove copies from backups or content previously shared by others.

8. Feedback

If you voluntarily provide ideas, suggestions, proposals, or other feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use, reproduce, modify, commercialize, and otherwise exploit that Feedback for any lawful purpose without restriction or compensation. Do not submit Feedback that you consider confidential or proprietary.

9. Virtual Items

The Services may allow you to obtain or purchase access to virtual currency, energy, lives, boosters, decorations, passes, characters, content, or other digital items for use only within a Service (collectively, "Virtual Items"). Virtual Items are licensed, not sold. They do not constitute money, stored value, property, a bank account, or any financial instrument, and they have no cash value outside the applicable Service.

Subject to these Terms, we grant you a limited, personal, non-transferable, non-sublicensable, and revocable license to use Virtual Items solely within the Service for which they were obtained. Unless a Service expressly permits it, Virtual Items cannot be transferred, traded, sold, gifted, redeemed for money or real-world goods, or used in another game or account.

We may manage, regulate, balance, modify, rename, reprice, or discontinue Virtual Items or their functionality to maintain, update, or improve the Services. Where required by law, we will provide reasonable notice or an appropriate remedy if a material change adversely affects paid digital content. We may remove Virtual Items obtained through error, fraud, chargeback, unauthorized payment, cheating, or violation of these Terms.

If your account is suspended, terminated, or deleted, or if a Service is discontinued, your license to unused Virtual Items may end. No refund or compensation is due except where required by applicable law or the applicable platform's mandatory rules.

10. Purchases, Billing, Refunds, and Taxes

Certain Services may offer optional purchases. Prices, content, and availability are shown before purchase and may vary by platform, country, currency, or time. You authorize the relevant app store or payment provider to charge the selected payment method, including applicable taxes and fees.

Purchases are generally processed by third-party platforms such as the Apple App Store or Google Play. Their billing, cancellation, and refund rules also apply. Except where required by law or platform rules, purchases are final and non-refundable. For billing errors, unauthorized charges, or refund requests, contact the platform through which the purchase was made. You may also contact us if you need information reasonably necessary to support the request.

You must use only a payment method that you are legally authorized to use. You are responsible for charges made through your account or platform account, subject to applicable protections for unauthorized transactions. We may suspend delivery or revoke purchased content if payment is reversed, declined, refunded, charged back, or found to be fraudulent.

If you live in a jurisdiction that provides withdrawal, cancellation, conformity, statutory-guarantee, or refund rights for digital content, those mandatory rights remain unaffected. Section 19 provides additional information for EEA, United Kingdom, and Swiss consumers.

11. Contests, Promotions, and Events

Contests, sweepstakes, tournaments, playtests, promotions, and special events may be governed by additional official rules. If those rules conflict with these Terms regarding the specific activity, the official rules control. Unless expressly stated, no in-game competition or Virtual Item involves gambling, wagering, or a right to receive cash or real-world value.

12. Third-Party Platforms, Links, and Advertisements

The Services may depend on or link to app stores, authentication providers, social networks, advertisements, websites, or services operated by third parties. Their terms and privacy policies govern your relationship with them. We do not control and are not responsible for a third party's independent content, products, availability, security, or practices, except to the extent applicable law provides otherwise.

Advertisements do not constitute our endorsement of an advertiser or its products. If you choose to interact with a third-party advertisement or link, you do so directly with the third party.

12.1 Apple App Store Terms

If you download a Service from the Apple App Store, you acknowledge that these Terms are between you and CloudPixel Games, not Apple Inc. CloudPixel Games, not Apple, is solely responsible for the Service and its content, maintenance, support, warranties, and claims, subject to applicable law. Apple has no obligation to provide maintenance or support. If the Service fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any, as required by its rules and applicable law.

You represent that you are not located in a country subject to a United States government embargo and are not listed on a United States government prohibited or restricted-party list. You must comply with applicable third-party terms when using the Service. Apple and its subsidiaries are third-party beneficiaries of this Section and may enforce it against you.

13. Updates, Availability, and Changes to the Services

We may release patches, updates, upgrades, or new versions. Some updates may be required to continue using the Services. You agree that the Services may automatically download and install updates where your device and platform settings permit.

We continually change and improve the Services. Subject to applicable law, we may add, modify, rebalance, limit, suspend, or discontinue any feature, content, event, game mode, or Service. We do not guarantee that any Service, feature, account, User Content, game progress, or Virtual Item will always be available.

If we discontinue a paid Service or materially impair paid digital content, we will provide any notice, continued access, substitute performance, refund, or other remedy required by applicable law. Scheduled or emergency maintenance, technical failures, security incidents, and events outside our control may temporarily interrupt availability.

14. Suspension, Termination, and Account Deletion

You may stop using the Services at any time. Where available, you may request account deletion through the in-game settings or by contacting us. Account deletion may permanently remove game progress, entitlements, and unused Virtual Items and may not be reversible.

We may investigate suspected violations and may restrict, suspend, or terminate access if we reasonably determine that: you materially or repeatedly violated these Terms; your conduct creates legal, safety, security, or fraud risk; continued access could harm the Services or another person; payment is unauthorized; or we are required to act by law or a platform provider. Where appropriate and legally required, we will provide notice and a reasonable opportunity to appeal.

Upon termination, the license granted to you ends and you must stop using the affected Services. Sections that by their nature should survive—including ownership, User Content licenses, Feedback, Virtual Items, payment obligations, disclaimers, liability limits, indemnification, dispute terms, and miscellaneous provisions—will survive.

15. Copyright and Intellectual-Property Complaints

If you believe content in a Service infringes your copyright or another intellectual-property right, send a written notice to the contact in Section 21. The notice should include: identification of the protected work or right; identification and location of the allegedly infringing material; your name and contact information; a statement of your good-faith belief that the disputed use is unauthorized; a statement that the notice is accurate and that you are authorized to act for the rights holder; and your physical or electronic signature.

We may remove or restrict allegedly infringing material and may terminate repeat infringers where appropriate. Knowingly submitting a false or misleading notice may expose you to liability.

16. Disclaimers

Nothing in this Section excludes any warranty, guarantee, or right that cannot be excluded under applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." CLOUDPIXEL GAMES AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, THE "CLOUDPIXEL PARTIES") DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS, INCLUDING MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CLOUDPIXEL PARTIES DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, COMPATIBLE WITH EVERY DEVICE, OR FREE OF HARMFUL COMPONENTS; THAT DEFECTS WILL BE CORRECTED; THAT CONTENT OR PROGRESS WILL NEVER BE LOST; OR THAT RESULTS, REWARDS, OR INFORMATION WILL BE ACCURATE OR RELIABLE.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, breach of mandatory consumer obligations, or any other liability that cannot be excluded or limited by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CLOUDPIXEL PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, DATA, CONTENT, OR GAME PROGRESS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STATUTE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED THAT SUCH LOSS WAS POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE CLOUDPIXEL PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) US$100.

The exclusions and limits above apply only to the extent lawful in your jurisdiction. Some jurisdictions do not allow certain exclusions or limitations, so some provisions may not apply to you. In those jurisdictions, liability is limited to the greatest extent permitted by law.

18. Indemnification

This Section does not apply to consumers in the EEA, United Kingdom, or Switzerland, or where prohibited by law. To the extent permitted by law, you agree to defend, indemnify, and hold harmless the CloudPixel Parties from third-party claims, liabilities, damages, judgments, losses, costs, and reasonable legal fees arising from your unlawful use of the Services, your material breach of these Terms, your User Content, or your infringement of another person's rights. We will give you reasonable notice of a covered claim and may control its defense and settlement. You may not settle a claim in a way that admits fault by or imposes obligations on a CloudPixel Party without our written consent.

19. Consumer Rights in the EEA, United Kingdom, and Switzerland

If you are a consumer in the European Economic Area, United Kingdom, or Switzerland, the mandatory laws of your country of residence apply and take priority over conflicting terms. These Terms do not deprive you of protections that cannot be waived by contract.

Digital content and conformity. We will provide paid digital content in conformity with the contract and any mandatory statutory guarantee. We may provide updates, including security updates, needed to maintain conformity. You should install updates within a reasonable time. If paid digital content is defective, you may be entitled to have it brought into conformity, receive a proportionate price reduction, or terminate the purchase, subject to applicable law.

Right of withdrawal. You may have 14 days to withdraw from an online purchase. For digital content supplied immediately, you may be asked to expressly consent to immediate performance and acknowledge that this can cause the withdrawal right to be lost once performance begins, to the extent permitted by law. Purchases made through an app store should normally be withdrawn or refunded through that store's process. A model withdrawal form appears in Appendix A.

Changes and termination. We will not materially change paid digital content beyond what applicable law permits. If a qualifying change negatively affects your access or use, we will provide advance notice and any right to terminate required by law.

Liability. We are responsible for losses caused by our breach where those losses were reasonably foreseeable when the contract was formed. We are not responsible for loss caused by your failure to install a supplied update when we informed you of its availability and consequences, provided the installation instructions were adequate. Nothing excludes liability that cannot be excluded under local law.

Governing law and courts. The laws and courts of your country of residence apply where mandatory consumer law gives you that right. We do not require participation in alternative dispute resolution unless applicable law requires it.

20. Governing Law and Dispute Resolution

Before starting formal proceedings, you and CloudPixel Games agree to make a reasonable, good-faith effort to resolve the dispute informally. Send a written description of the issue, the relief requested, and information sufficient to identify your account to cloudpixelgame@outlook.com. We will attempt to respond within a reasonable time.

Except where mandatory law provides otherwise, these Terms and any dispute or claim arising out of or relating to them or the Services are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles. You and CloudPixel Games submit to the exclusive jurisdiction of the courts of Hong Kong.

If you are a consumer and the mandatory law of your residence entitles you to rely on local consumer law or bring proceedings in local courts, this Section does not limit those rights. Nothing prevents either party from seeking urgent injunctive or equitable relief in a court with jurisdiction to protect intellectual property, confidential information, systems, or security.

21. Contact and Notices

You may contact us about the Services or these Terms using the details below. Legal notices should clearly identify the sender, the relevant Service or account, the nature of the notice, and a return address or email address.

CloudPixel Games Limited
FLAT/RM A, 12/F, ZJ 300
300 LOCKHART ROAD, WAN CHAI
Hong Kong
Email: cloudpixelgame@outlook.com

We may provide notices to you through the Services, at an email address associated with your account, through a platform notification, or by posting on our website. Electronic notices satisfy any written-notice requirement to the extent permitted by law.

22. Miscellaneous

Entire agreement. These Terms, the Privacy Policy, and any applicable additional rules form the entire agreement between you and us concerning the Services.

Severability. If a provision is held unlawful, invalid, or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective.

No waiver. A failure or delay in enforcing a provision is not a waiver. Any waiver must be in writing and applies only to the specific instance stated.

Assignment. You may not assign or transfer these Terms or your rights without our prior written consent. We may assign these Terms as part of a merger, acquisition, reorganization, sale of assets, or by operation of law, subject to applicable consumer rights.

No partnership. These Terms do not create an employment, agency, partnership, joint venture, fiduciary, or franchise relationship.

Third-party rights. Except for Apple as stated in Section 12.1 and the CloudPixel Parties with respect to provisions that protect them, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) or otherwise.

Force majeure. We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, power or internet failures, cyberattacks, governmental acts, or failures of platforms or suppliers, provided that this does not limit rights that cannot be excluded by law.

Interpretation. Headings are for convenience only. "Including" means "including without limitation." The English version controls to the extent permitted by law; a translated version provided to consumers will control where mandatory local law so requires.

Appendix A - Model Withdrawal Form for Eligible Consumers

Complete and return this form only if you have a statutory right of withdrawal and wish to withdraw from an eligible contract.

To: CloudPixel Games Limited, FLAT/RM A, 12/F, ZJ 300, 300 LOCKHART ROAD, WAN CHAI, Hong Kong; cloudpixelgame@outlook.com

I hereby give notice that I withdraw from my contract for the supply of the following digital content or service: [describe purchase].

Ordered on: [date]
Consumer name: [name]
Consumer address: [address]
Account or transaction ID: [ID, if available]
Consumer signature: [only if submitted on paper]
Date: [date]